Refund Policy

At Wesla, we strive to ensure customer satisfaction with our services. This Returns and Refunds Policy outlines the terms and conditions for returns and refunds, including eligibility requirements, procedures, and timeframes. Please review this policy carefully before making a purchase.

1. Eligibility for Returns and Refunds

Returns and refunds are available under the following conditions:

• Product or Service Not Delivered: If Wesla fails to deliver the purchased product or service within the agreed timeframe without prior notice, you may be eligible for a refund.
• Technical Issues: If technical difficulties on our end prevent us from providing the service, and it cannot be resolved within a reasonable time, a refund may be issued.
• Product or Service Quality Issues: In cases where the quality of the delivered product or service does not meet the agreed-upon standards, Wesla will work with you to resolve the issue. If a satisfactory resolution cannot be reached, a partial or full refund may be considered.

2. Non-Refundable Circumstances

Refunds are not available in the following situations:

• Change of Mind: Refunds are not issued if you change your mind after a product or service has been delivered as described.
• Customer Delay: Refunds will not be issued if you fail to provide necessary information or materials required for service completion, leading to delays.
• Partially Completed Services: For services that have been partially completed, a full refund is not available. However, a partial refund may be considered based on the work completed.

3. Return and Refund Process

To request a return or refund, please follow these steps:

• Contact our support team at hello@wesla.net and provide your order or transaction number, along with a detailed explanation of your request.
• Our team will review your request and may ask for additional information to fully assess the situation.
• If approved, you will receive instructions on how to return the product (if applicable) or complete the refund process.

We aim to respond to all return and refund requests within 5-7 business days.

4. International Returns

For international customers, please note:

• Return Shipping Costs: Customers are responsible for return shipping fees on international orders.
• Customs and Duties: Wesla is not responsible for any customs fees, import taxes, or other duties incurred during the return process. Please consult with your local customs office for more details.

5. Refund Processing

If your refund request is approved, it will be processed using your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider's policies.

6. Compliance with Consumer Protection Laws

Wesla complies with Pakistan’s consumer protection laws to ensure fair practices and customer rights. Our policies are designed to provide clear information regarding returns and refunds, in line with national e-commerce and consumer regulations.

7. Changes to This Policy

Wesla reserves the right to update or modify this Returns and Refunds Policy as needed. Any changes will be posted on this page, with the effective date updated. We encourage customers to review this policy periodically to stay informed of any changes.

8. Contact Us

Questions about the Terms & Conditions should be sent to us at hello@wesla.net.