Refund Policy

In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved. All requests for refund will be as per the following arrangement:

The client makes a solicitation where the underlying ideas for a website are provided. However once the client approves or asks for changes in the initial designs, the refund offer will be void and a request for refund will not be approved.

Once the project enters the revision phase, the refund offer will be void and a request for refund will not be approved.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved.

Refund on Website Packages

If a demand for refund is made before the delivery of Initial Website Mockup then you would qualify for a full refund (excluding 10% administration and preparing charge).

If the refund request is made within 5 business days after the Initial Website Mockup, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense).

No request for refund will be approved once the initial design mockup of your website has been revised. No refund request will be approved after 10 business days of the Initial Website Mockup. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Westla will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.

Refund on Custom Packages

For custom bundles, our refund policy (as stated above) will apply individually to each service of the bundle.

No refund request will be approved after 10 business days of the Initial design. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

HOW TO CLAIM YOUR REFUND

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes:

• ii. Live Chat.
• iii. Email. (info@westlallc.com)

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval. After the refund, the rights to your design would be transferred to Westla and you would not legally be allowed to display any version of the design anywhere. You also concur that you will have no right (immediate or circuitous) to use the product nor will you have any ownership interest for or to the same.

If you have any questions or concerns about our Refund Policy, please get in touch with us by emailing us at (info@westlallc.com).

Westla Cancellation Policy

At Westall LLC, we strive to accommodate our clients’ needs while ensuring that our business operations remain efficient and effective. Please read our cancellation policy carefully before entering into a contract with us.

Cancellation Prior to Project Commencement

If you decide to cancel your project within two to three days after making the initial payment, we understand that plans can change. In such cases, a certain percentage of the payment made will be retained by Westall LLC as a cancellation fee to cover the administrative and planning work already undertaken. The exact percentage retained will be specified in our initial agreement or quote provided to you.

Cancellation After Project Commencement

Please be advised that project cancellation requests received after the commencement of the project will not be eligible for a refund. Upon project start, Westall LLC commits resources and schedules tasks to meet project timelines and deliverables. These resources include, but are not limited to, our team’s time, technology allocations, and project management efforts. Due to the binding nature of these commitments, we are unable to halt the project and must proceed as per the contractual agreement.

Contact Information:

Questions about the Terms & Conditions should be sent to us at info@westlallc.com.